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General Complaints

Welsh Athletics is responsible for setting and maintaining the standards of service delivery
to our members and stakeholders and is committed to dealing with any complaint
equitably, comprehensively and in a timely manner.

The emphasis of the General Complaints Procedures of Welsh Athletics will be on the early
resolution of problems with a minimum of disruption to members.

  • All complaints will be dealt with sympathetically, fairly and honestly.
  • Responses to complaints will be as full and detailed as possible.
  • Where appropriate, adjustments will be made to the methods and timescales for communications to ensure we can accommodate all reasonable requests.
  • If Welsh Athletics, its staff, volunteers or usual processes are found to be at fault that will be acknowledged, and the complainant will be informed of any future action to be taken to prevent similar problems occurring again.